We have extended our 24/7 on-call support to cover HEAnet eduroam services.
We recognise that our clients are increasingly reliant on eduroam and have therefore enhanced our service offering with 24/7 on call support.
The full list of HEAnet 24/7 on-call supported services is:
- IP connectivity (including DDoS mitigation)
- JAGGER (Edugate resource registry)
- IDP: Hosted / Managed / Standby
- HEAnet Hosted Moodle service
- P2P links
- National eduroam gateways (as at 30 Jun 2017)
- HEAnet Hosted / Managed eduroam Radius Services (as at 30 Jun 2017)
Our front line on-call engineers and subject matter experts will be here to resolve any issues that occur out-of-hours.
The number for 24/7 on-call support remains: +353 (0)1 6609040 and during office hours you can also email noc@heanet.ie
For information on eduroam or other HEAnet services, please email noc@heanet.ie
