HEAnet Happy Holidays 2020

*|MC:SUBJECT|*

View this email in your browser

Dear *|FNAME|*,

2020 was a very different year for all of us. We all embraced technology to continue working, teaching and learning as seamlessly as possible.

We understand the major challenges that you faced this year; we faced them too, and appreciate your support now more than ever. Thank you.

We are looking forward to collaborating with you next year and wishing you and yours happy holidays and all the best for 2021.

HEAnet Office Closure & NOC Support Period

The Christmas freeze and office opening hours were announced on the 1st December to the HEAnet-Faults mailing list. Any updates to this ticket, ID 1953699 will be sent to that list.

To maximise service stability and ensure a trouble-free holiday period for our clients and our staff:

a change freeze is in place for all HEAnet services from 9 am on Friday, 18th December until 9 am on Monday, 4th January 2021
HEAnet's offices will be closed from 5:30 pm on Tuesday, 22 December 2020 until 9 am on Monday, 4th January 2021
24/7 cover will be available, with standard restrictions, until 9 am on Monday, 4th January 2021. Our on-call engineers can be reached on 01 660 9040

During this period, there will be no scheduled maintenance on HEAnet networks, applications or service infrastructure. Corrective actions and emergency maintenance will still be available should the need arise.

If you have any questions in relation to our office closure, please contact noc@heanet.ie.