Currently the User Support Manager in Maynooth University with over 15 years’ experience in service management across various global financial services including BPO (Outsourcing), Banking and Maynooth University. Karen specialises in improving processes and is keen on delivering success through simplification, integration, and automation.  A fellow of the ICS, a member of the management committee of itSMF Ireland, some of her qualifications include certified ITIL MALC.